Common Questions

WHAT ARE ENCRYPTION TECHNOLOGIES USED?

WHICH ARE THE MFA TECHNOLOGIES SUPPORTED?

Teleworkr supports the following encryptions

 

  • Encryption / Decryption: Standard is AES256

  • Hashing: Standard is Bcrypt, SHA512 is also supported.

Teleworkr uses a pluggable MFA engine. We support Question & Answer, OTP, Fingerprint, FIDO USB Keys, and Face ID out of the box. We can integrate with any other 2FA product, for example LDAP, Radius servers etc. as well for federated authentication.

Question & Answer is the default option for cloud instances.

SUPPORTED INSTALLATION CONFIGURATIONS?

Teleworkr supports

  • Fully automated cloud-based installs for desktop access.

  • Hybrid – Cloud and on-prem for Desktop and Intranet applications access.

  • On-prem for both desktop and intranet applications access

WHAT IS THE SUPPORT, SLA AND HELP DESK PROCESS?

Support is available via Phone, Email and Web. Your local TekMonks partner can also provide L1 and L2 support.

 

L3 support is always available from TekMonks.

 

Up to 24x7 support is available.

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